How long does it take SpotFraud to approve each order?
All orders are processed automatically. So customers get immediate results instantly, typically in 2-3 minutes.About 95% orders are approved.Unapproved orders require in-house further review manually.
What percentage of your orders are declined?
The order approval rate varies based on the industries and risk levels.For instance, certain sectors experience an impressive 97.7% approval rate, while others achieve 91.5% approval.Overall, our customer orders have a robust 95.3% approval rate, leaving only a minimal 4.7% of orders declined.
What should I do in case of a chargeback?
In case of a chargeback, you can flag this bad customer to prevent future frauds.Moreover, we have a global block list. Please contribute to this global listby emailing following documents to support@spofraud.app: • Chargeback notification • Proof of delivery • Order invoice • Or other evidence with the customers We maintain this global block list to protect the whole community.
What information do you use to check against fraud?
All orders get through the ordeal of our advanced AI technology, which checks information from multiple data areas.These include:• Email address • IP location • Address • Shopping behavior • Order history • Issuing payment
Which platforms do you integrate with?
Currently, we have integrated with Bigcommerce. We will continue to integrate with Shopify soon.
How long does the integration take?
Our straightforward extensions seamlessly integrate with widely-used platforms, requiring only a few minutes for installation.
How do you assure the security of merchants' data
We encrypt customers business and sensitive information, and keep them private based on industry standards.You can check our privacy policy here at sporfraud.app/privacy-policy.
How does pricing work?
We provide competitive flat-rate pricing. With free plan, there is no cost at all. With piaid plans, each order processing only costs less then 2 cents on average.
Do you have free plan?
Yes, we do provide a free tier service, which can process up to 100 orders.
Can I change plan, if so how to change plan?
It is easy to change plan. Just click on "update plan" in the billing page.It takes effects immediately for upgrading plan.The prorated amount will be typically reflected at the receipt of next biling cycle.For downgrading, it will change at the end of the billing cycle of your original plan.
Can I change the billing cyle of the subscription, for example, from month to year?
Yes. Whether it takes effect immediately depends on whether it is downgrading or upgrading.If you just change the billing cycle without changing the plan or service tier, it will takes effect immediately.From year to month, the effect will take place at the end of your subscription.
Can I cancel a plan?
Yes. You can still use the service before the end of billing cycle. After that, your plan will be cancelled.
Do the customers know they’re being inspected?
No, we do not contact the customers.